Terms and Conditions
1. Our project terms
1.1. Quote terms
All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly.
Please ensure and clarify our understanding in a face to face meeting or via conference call.
By accepting a quote, you agree to and accept the terms and conditions of GoForFlex.
Acceptance can be verbal, by email, payment of Initiation, signing a quote.
Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly.
Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
Hosting charges are not included in the quotations unless mentioned otherwise.
1.2. Change management
At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by GoForFlex.
There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis. GoForFlex will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
1.1. Liability terms
1.1. Liability terms
Please note that at any stage during the project, stalling of the project for over two calendar months will incur 99€/week administration costs.
Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
GoForFlex software codes (not including open source software) are copyrights of GoForFlex. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
GoForFlex takes no responsibility of any open source products such as WordPress. It is clients responsibility to update all components and third party softwares if the client has not opted for GoForFlex maintenance services.
We suggest you to take regular back-ups to avoid any disruptions.
GoForFlex offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.
The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
GoForFlex can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application.
GoForFlex will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
GoForFlex generally builds and tests the websites/applications on our own servers or hosted domains. GoForFlex cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
2. Payment terms
Upon quote acceptance/signoff, initiation payment is processed to start the project. As required by the project, we may hold a Scoping Workshop to discuss the requirements in detail.
Nothwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with GoForFlex, upon full payment of any outstanding invoices, GoForFlexwill grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality.
This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.
3. General approach
All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
For general website design & development projects we proceed as follow:
Once we have the brand details such as logo, images, branding materials etc, we will have a mock-up for your review within 5 to 10 working days.
You can review the design and suggest improvements accordingly. Depending upon your project, generally up to 2 to 3 design modifications that can be done within the given estimates. Please refer to your allocated design and development hours for details.
Depending upon the time and resources allocated to your project, we’ll transfer as much content as possible from the old website to the new website. Remaining content can be transferred via the CMS by your designated staff. We can provide the instructions needed to help you do this.
Once the site is ready from our end, we generally hand it over to you for further review, test and/or to upload/change contents as necessary.
At this stage you need to give us a Go-Live date for us to make the new website/project live.
Your website can be made live within 3 to 5 working days of a Go Live approval, assuming that the accounts are clear. Kindly note that we require full payment prior to transferring the website on any external servers.
Also, generally speaking, going-back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilised on your project and you do not incur any unnecessary additional costs.
You will be kept updated via emails and/or telephone/video calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third party softwares.
We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can do’ attitude. If you require something changed, please feel free to discuss with us. Please contact us if you require further details or have any questions. We look forward to working together with you on your project!
4. Annual Maintenance Package
All maintenance packages are for a minimum of 12 months period, up to 36 months
Maintenance packages are billed annually, and annual payment are due in full 15 days after the invoices issue date.
Packages may include 12 months basic website hosting, email hosting and DNS hosting.
Packages are designed to serve website maintenance tasks only.
The hours may not be used for projects such as full redesign or major functionality add-ons.
Maintenance does-not include any of the following services:
Hosting is an annual charge include in one of of our maintenance package, therefore All renewals must be paid by the expiry date for the whole year . GoForFlex will send you an invoice at least 15 days prior to the expiry date.
Hosting are on shared and non-shared servers hosted via third party providers. Goforflex ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
In case Client need to cancel the maintenance services, please inform us in writing (email) at least one month prior to your contract renewal date.
Ongoing term: For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.
GoForFlex reserves the right to terminate annual maintenance at anytime with written notice to the Client.